For those deeply embedded in the hotel and property management industry, the title feels like a rhetorical question: What's not to love? As we approach 2020 with constantly changing guest expectations forcing Darwinian adaptation upon hotel executives, it seems like the right time to check-in with ourselves about why this is still the best workplace industry in the world.<

The only constant in life is change. When it comes to smart hotel management, change can present as innovation or in shedding bad practices. Here are six quirky to annoying things hoteliers do with the guest experience that need to die off like the dinosaurs.<

Choosing a Property Management System is as important as any other business decision a hotel can ever make. Many hotels administrators get into the mistake of choosing a wrong Property Management System with limited features, or an unnecessarily bulky Property Management System which cannot still fulfill their administrative needs.<

In the age of experiential luxury, the hospitality industry shifts focus, prioritizing memorable experiences and digital integration to cater to Millennials' quest for unique, share-worthy moments.

In the year 2020 and beyond, data is the real wealth: getting it, owning it, analyzing it, and acting upon it. Too many of hoteliers receive the bulk of their bookings through online travel agents (OTAs) and intermediaries, essentially sharing their guests – and hotel reservation data – with someone else. Time to take back your data and revenue by driving more bookings through your hotel's own website.<

The definition of hospitality goes as:<

You have a business and like a mother expects from a child, you expect your business to grow to a large scale, where you may not have to worry about money, or about the competition taking you out. In order to achieve such a goal, you need to take strategic steps to secure your success. Such steps might include hiring the best staff, training existing ones to be better, managing resources, marketing campaigns and others.<

The heartbeat of a hotel is its property management system - Property Management System for short. In the past, hotel Property Management System was written down. Today, Property Management System is handled by an application, typically front desk software that incorporates all major touchpoints of the guest experience.<