AI Helps. Portal Rules Stay in Control.
Booking Ninjas connects portal users to the records, services, content, and workflows they are allowed to access.
AI can answer questions, guide users, recommend content, summarise activity, and flag engagement patterns. Sensitive actions still follow your permissions and workflow rules.
Watch AI Assist the Portal Experience
Show AI helping users find answers and next steps while portal permissions, records, and approved actions stay in control.
Guide Self-Service
Show users finding bookings, account information, documents, requests, or other approved portal records.
Answer & Route Questions
Show an assistant answering common questions, summarising context, or handing a request to staff where needed.
Personalise the Experience
Show content or next steps being tailored to the permitted profile, role, membership, or booking context.
Verified in the Salesforce Ecosystem.
Booking Ninjas is publicly listed on Salesforce AppExchange, giving buyers an external place to review the platform and its public listing details.
Start With the Portal Experience You Need
The Portal Extension gives external users a self-service layer around the Booking Ninjas records and workflows you choose to expose.
Guest & Customer Access
Expose approved bookings, account information, documents, requests, payments, or other self-service records.
Member Experiences
Combine a portal with Membership when the user experience also depends on membership status, stored value, or member-specific workflows.
Communication
Use Communication Hub when the experience needs broader email, SMS, or WhatsApp outreach beyond Core transactional messages.
Communication Hub →Core Data
Portal users can work around booking, reservation, billing, contact, request, and other records provided by the underlying Booking Ninjas setup.
Core Package →Where AI Can Help Portal Users
Use AI to reduce repetitive support and make self-service easier without giving the assistant unrestricted access or authority.
Answer Common Questions
Use approved portal content, documentation, and permitted records to answer common questions and point users to the right place.
Guide Self-Service
Help users find a booking, request, invoice, document, payment, event, membership record, or next step available to them.
Summarise & Hand Off
Summarise the conversation and relevant portal context when a request needs to move to a staff member.
Personalise Guidance
Tailor content or suggested next steps to permitted profile, membership, booking, event, or service context where configured.
Keep Portal Access and Sensitive Actions Controlled
AI can guide users and prepare context. Authentication, permissions, approvals, identity policies, payments, account changes, and other sensitive actions remain governed by the configured workflow.
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Authentication & Permissions
AI should only see and use the records or content the user and workflow are permitted to access.
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Sensitive Actions
Payments, refunds, account changes, approvals, access changes, and other sensitive actions remain behind explicit controls.
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Communication & Consent
Email, SMS, and WhatsApp outreach remains subject to provider, consent, carrier, network, and implementation requirements.
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Human Review
Staff remain responsible for exceptions, escalations, account decisions, compliance, and higher-impact customer actions.
People & Portals Pricing
Start with Core when the portal depends on Booking Ninjas operational records, then add the Portal Extension and other extensions only where needed.
Core Package
The booking and operational foundation behind portal-connected workflows.
- Booking Engine + Reservation System
- Customer, billing, request, and reporting context
- 1–50 Active Bookable Units at the starting tier
- Unlimited Managed Units
Portal
Add a self-service portal for the user experience and workflows required by the implementation.
- One portal at the £100 monthly extension price
- Portal content and workflows tied to approved records
- Customer, guest, member, or other external-user use cases
- Salesforce or third-party licensing may be separate where applicable
AI-Assisted Portal Experience
Add conversational assistance, personalisation, multilingual support, or behaviour analysis where the workflow and data justify it.
- Approved-content Q&A and guidance
- Conversation summaries and handoff context
- Selected personalisation or recommendations
- Usage, languages, integrations, and governance scoped separately
Communication Hub is +£100/month per organisation when broader email, SMS, or WhatsApp outreach is needed. Membership is +£100/month per 1,000 active members when the portal depends on membership workflows. AI/provider usage, translation, third-party licensing, new integrations, testing, training, and implementation are scoped separately where applicable.
Portal Software vs AI-Assisted Portal Operations
AI adds guidance and context. It does not replace the portal records, permissions, or workflow controls underneath the experience.
| Capability | Traditional Portal | Booking Ninjas | Standalone AI Assistant |
|---|---|---|---|
| Portal records | Portal-specific records | Connected BN operational context | Requires data connection |
| Self-service | Pages, forms, workflows | Portal workflows + approved AI guidance | Requires workflow integration |
| Conversational help | FAQ / support forms | Can be AI-assisted | Core strength |
| Personalisation | Rules and segments | Rules + AI-assisted context | Depends on supplied profile data |
| Permissions | Portal access model | Remain explicit in workflow | Must be designed separately |
| Multichannel outreach | Separate tool | Communication Hub when needed | Provider-dependent |
| Salesforce context | Requires integration | Salesforce-native | Requires integration |
Frequently Asked Questions
Start With One Portal Experience
Choose the self-service workflow your users need most. Then add AI only where better guidance, handoffs, or personalisation can reduce repetitive work.