YouTube video coming soon
From Room Search to Confirmed Stay
Show guests or staff checking dates, available rooms, rates, guest details, reservation status, and the path to confirmation.
Hotel Management Software on Salesforce
Manage rooms, direct bookings, reservations, availability, rates, channel distribution, billing, guest self-service, and daily hotel operations in one Salesforce-native platform.
One platform. Made for your organisation.
Start with room reservations, availability, rates, billing, front-desk workflows, and standard reporting. Add channel distribution, guest self-service, POS, communications, integrations, advanced reporting, and automation as the hotel or hotel group grows.
Learn more →See the Hotel Workflow in Action
Short walkthroughs will show how room availability, reservations, rates, channel distribution, billing, and guest service can work together.
Video coming soon
Rates & Channel Distribution
Show configured rates, room availability, direct booking, and supported external channel activity around the same inventory.
Video coming soon
Front Desk, Billing & Guest Self-Service
Show check-in/out, stay changes, guest balances, invoices, arrival information, and optional portal self-service.
Replace these placeholders with the final YouTube posters and links when the videos are ready. Keep the supporting text visible so the workflow remains understandable without playing the video.
Solutions Prototyped For
Hotel operating models built around room inventory, direct and channel bookings, front-desk workflows, guest billing, housekeeping coordination, and multi-property oversight.
Illustrative operating-model references only. Display does not imply endorsement, client status, or partnership.
Technical proof
View on AppExchange →
Reviewed by Salesforce. Listed on AppExchange.
AppExchange is not an open directory. Salesforce reviews the product and technical setup, and public packages must pass its security review before listing.
Hotel Management Challenges We Solve
Hotels coordinate reservations, room inventory, front-desk activity, housekeeping, guest billing, channel distribution, and reporting throughout the day. Disconnected tools make those workflows harder to control.
Room Availability
Keep room inventory clear across stay dates and booking sources as reservations change.
Overbooking Risk
Connect reservations, availability, and supported channel workflows to reduce manual reconciliation.
Housekeeping Coordination
Use arrivals, departures, and room status to coordinate turnover work around the actual stay schedule.
Billing & Payments
Keep room charges, deposits, add-ons, invoices, and balances connected to guest and reservation records.
Operational Visibility
Bring reservation, occupancy, billing, and property activity into a connected reporting foundation.
Multi-Property Consistency
Standardise common workflows while preserving property-level records and operating visibility.
How a Hotel Booking Moves Through Booking Ninjas
Keep the stay connected from search and room inventory through reservation, pricing, channel distribution, billing, guest service, and departure.
Search & book
Use the Booking Engine for direct reservations where it fits the hotel's sales model.
Check room availability
Use Availability Management to see which rooms or room types are available across the requested dates.
Manage the reservation
Use Reservation Management for guests, dates, room assignments, status, changes, charges, and stay history.
Coordinate price & channels
Use Rate Management and the Channel Manager where external distribution is needed.
Invoice & serve the guest
Use Invoice Management and add the Guest Portal for configured self-service workflows.
Why Hotels Need More Than a Closed PMS
Hotel operations connect room inventory, reservations, guest records, rates, channel activity, front-desk work, billing, and reporting. Booking Ninjas keeps those workflows on a Salesforce-native operating foundation instead of isolating them in separate systems.
Room Availability Connected to Reservations
Use Availability Management with Reservation Management so room inventory and stay records stay connected.
Direct Booking + Channel Distribution
Use the Booking Engine for direct reservations and the Channel Manager for supported external distribution.
Rates & Charges Stay with the Stay
Use Rate Management for configured hotel pricing and Invoice Management for guest charges and balances.
Guest Self-Service When It Adds Value
Add the Guest Portal for permitted reservation, balance, document, or arrival information while the operating record stays controlled in Salesforce.
How Booking Ninjas Supports Hotel Operations
Connect the hotel booking lifecycle from direct search and channel distribution through reservation, availability, pricing, billing, front-desk work, and guest self-service.
Give guests a direct booking experience while keeping the reservation connected to room availability, rates, guest data, and hotel operations.
Keep dates, guests, room assignments, status, changes, charges, and stay history connected in one reservation workflow.
Keep rooms and room types visible across stay dates so staff and booking workflows use current inventory.
Structure configured nightly, seasonal, promotional, room-type, or other pricing rules around the hotel's operating model.
Connect supported external booking channels so reservation delivery and rate or availability workflows stay better aligned with hotel operations.
Keep room charges, deposits, taxes, add-ons, refunds, invoices, and balances connected to the appropriate guest and reservation.
Add guest self-service for permitted reservation details, balances, documents, arrival information, or other configured stay workflows.
Automation and Optional AI for Hotel Operations
Use Salesforce workflows to reduce repetitive operational work. AI can be added separately when a defined forecasting, recommendation, communication, or service use case creates value.
Occupancy Visibility
Use booking and availability data to build dashboards around room utilisation and booking patterns.
Front-Desk Efficiency
Standardise repeatable check-in, check-out, reservation-change, and follow-up workflows.
Team Coordination
Use connected reservation, room, guest, and operational records to reduce duplicate handoffs between teams.
Operational Insight
Use connected historical data for reporting and separately scope AI where predictive analysis is justified.
Value for Hotel Operators
The value comes from connecting room inventory, reservations, guest data, rates, channels, invoices, and daily operations around the same stay.
Connected Operations
Reduce the number of disconnected tools used for booking, guest, billing, and operational records.
Clearer Front Desk
Give staff one view of reservations, guests, rooms, balances, and stay changes.
Availability Accuracy
Keep room availability connected to reservation activity and supported distribution workflows.
Portfolio Visibility
Build reporting around reservations, occupancy, billing, and property activity from connected data.
Who This Hotel Software Is For
Designed for room-based short-stay hotel operations that need booking, front-desk, billing, guest, and multi-property workflows to stay connected.
- Independent hotels
- Boutique hotels
- Lifestyle hotels
- Hotel groups and chains
- Multi-property hotel operators
This page is focused on hotel room operations. Hostel, student-housing, and long-term residential workflows should use their corresponding solution models.
Hotel Pricing
A Simple Setup for Hotels Selling Direct and Through Channels
Most hotels need direct booking, reservations, room availability, rate control, billing, front-desk workflows, and channel distribution. Add guest-facing and onsite tools only when needed.
Pricing published on Salesforce AppExchange
Booking Ninjas is publicly listed on Salesforce AppExchange, Salesforce's official marketplace.
Our published pricing can be referenced there as part of the product listing.
View Booking Ninjas on AppExchange ↗
Typical Hotel Setup
Core + Channel Manager
For one hotel property managing rooms, direct reservations, rates, billing, front-desk workflows, and supported external booking channels.
£500
/ month starting price
£400/month starting price
Core Package
For 1–50 Active Bookable Units. Includes Booking Engine, reservations, availability, rate control, invoicing, billing, front desk, check-in/out, requests, reporting, and the main stay workflows.
+£100/month
Channel Manager
Per property. Includes up to 50 channel connections and 100 channel reservations per month, with supported rate/availability sync and reservation delivery.
Core scales with Active Bookable Units:
51–100: +£8/unit/month · 101–250: +£6/unit/month ·
251–500: +£5/unit/month · 501+: volume pricing.
For hotels, an Active Bookable Unit can be a room or another reservable item.
Optional Add-ons
Available when your hotel operation needs them.
Guest Portal
+£100/month per portal
POS
+£100/month per location
Communication Hub
+£100/month per organisation
Door Lock Management
+£7.50/month per door
Implementation is separate
Learn why →
Priced based on your room structure, migration, channels, integrations, billing rules, and configuration.
£500/month is the starting price for one property using Core with 1–50 Active Bookable Units plus the £100/month Channel Manager package. Third-party and Salesforce costs may apply where relevant.
Hotel and Lodging Workflows in Real Operations
See Booking Ninjas customer work around hotel reservations, room availability, booking channels, lodging operations, agreements, and connected Salesforce workflows.
Early hotel implementation
CTY Group
Hotel reservations, channel connectivity, and key-card integration were built around a boutique hotel model; the project did not reach production go-live.
See the story →
Multi-type lodging
Goulding’s Monument Valley
Rooms, villas, campground stays, guest information, reservations, payments, service work, and reporting considered as one connected operating environment.
See the story →
Hotel + event operation
Billings Hotel & Convention Centre
Conference-space availability, reservation details, status, agreements, and e-signatures connected inside a broader reservation workflow.
See the story →Hotel Management Software Comparison
Traditional Hotel PMS vs Booking Ninjas
| Capability | Traditional Hotel PMS | Booking Ninjas |
|---|---|---|
| Salesforce-native platform | Usually no | Yes |
| Direct booking | Usually available | Booking Engine connected to CRM and operations |
| Reservation + availability | Usually included | Connected reservation and availability workflows |
| Rate management | Usually included | Rate Management available |
| Channel distribution | Varies by product and plan | Channel Manager available as an extension |
| Invoices & balances | Varies | Invoice Management connected to reservation records |
| Guest self-service | Varies | Guest Portal available as an extension |
| Workflow customisation | Usually product-defined | Salesforce-native workflow foundation |
| Multi-property visibility | Depends on product and plan | Shared Salesforce data and reporting foundation |
| AI capability | Varies | Available as a separately scoped extension |
Frequently Asked Questions
Salesforce-native hotel operations
Run your hotel on one connected system.
Connect rooms, reservations, rates, channels, billing, and guest operations without stitching together separate tools.