Housekeeping & Maintenance Management
Cut delays, improve standards, and turn operations into measurable ROI.
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Cut delays, improve standards, and turn operations into measurable ROI.
For many property managers, back-of-house is a chaotic mix of radio calls, paper checklists, and manual updates. This inefficiency leads to critical business challenges:
Wasted time between guest checkout and room readiness, directly impacting revenue and creating front desk bottlenecks.
Manual processes lead to missed cleanings, forgotten guest requests, and a tarnished brand reputation.
Minor issues become major problems because there's no streamlined way to report, assign, and track maintenance tickets.
A complete lack of data on team performance, task duration, and operational costs, making it impossible to optimize.
Move beyond the chaos with Booking Ninjas. Our integrated Housekeeping & Maintenance module centralizes all your operational tasks directly within your PMS. Because we're built on Salesforce, your teams get a real-time, 360-degree view of property status, connecting everyone from the general manager to the housekeeper on a single, reliable platform.
Deliver flawless service and achieve operational excellence with a simple, powerful, and automated process.
The moment a guest checks out, a "Clean" task is automatically assigned. When a guest reports an issue via the portal, a maintenance ticket is instantly generated and routed.
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Our Housekeeping & Maintenance feature is engineered to drive efficiency and accountability, all powered by the robust capabilities of Salesforce.
Give your housekeepers and maintenance crew a simple, intuitive mobile interface to view their assigned tasks, checklists, and report issues on the go.
Eliminate communication delays. As housekeepers update a room's status on their device, it's instantly reflected at the front desk, allowing for earlier check-ins and happier guests.
Create intelligent rules to automatically assign cleaning tasks based on staff zones or workload, ensuring fair distribution and optimal efficiency.
Empower any staff member or guest to report maintenance issues directly through the system. Track every ticket from creation to resolution, complete with notes, photos, and cost tracking.
Standardize your quality. Build detailed, multi-step checklists for different cleaning types or maintenance tasks to ensure brand standards are met every time.
Because all data lives in Salesforce, you can finally measure what matters. Track time-per-task, monitor team productivity, and analyze maintenance trends to make data-driven decisions.
Competitors may offer a housekeeping module, but only Booking Ninjas offers a truly unified operational platform. This is only possible because we are built on Salesforce.
A VIP guest's preference for extra towels can automatically be added to that room's housekeeping checklist. This is the power of a single platform.
Escalate overdue maintenance tickets automatically. Notify the front desk when a priority room is clean. Leverage the full power of Salesforce's automation tools to design workflows competitors can't even imagine.
Every cleaning task and maintenance cost is tied directly to the room and the reservation, giving you a complete P&L for every unit.
Need to track a specific type of asset or cleaning supply? With Salesforce, you can customize the module to track anything, creating a system that fits your exact operational needs.
This integrated module is essential for any property serious about streamlining operations and delivering a superior guest experience. It is ideal for:
Managing hundreds of rooms, complex cleaning schedules, and preventative maintenance across a large property.
Coordinating cleaning and maintenance crews across a distributed portfolio of homes to ensure guest readiness and owner satisfaction.
Scheduling regular cleanings and responding to maintenance requests efficiently for long-stay guests.
Ensuring a clean, professional environment by managing daily cleaning schedules and responding swiftly to member-reported facility issues.
Stop wasting time with disconnected systems. Let's show you how a unified, Salesforce-native platform can revolutionize your housekeeping and maintenance operations.
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