Community Management Platform on Salesforce
Bring member records, groups, communication, events, portal access, and community activity into one Salesforce-native operating environment.
Manage the operational side of a community in one place.
Booking Ninjas can connect member records, memberships, groups, events, classes, communication, portal access, bookings, billing, and related community workflows in Salesforce.
The exact experience depends on the Booking Ninjas modules used in your implementation. Specialist social-network, forum, or content-community tools can remain separate where needed.
Centralize Members and Community Groups
Keep member information and the operational context around it connected.
Member Profiles
Keep contact details, membership information, activity, and related records together.
Groups & Segments
Organize members by program, role, community group, location, or other configured criteria.
Membership Status
Track active membership records and related benefits where Membership is configured.
Community History
Keep available event, class, request, and communication activity with the member record.
Coordinate Community Communication
Send the right operational updates to the right community groups.
Announcements
Send community or group-specific updates through the communication channels configured for your organization.
Event Reminders
Connect event or class communication to the related registration workflow.
Member Segmentation
Use suitable member and operational data to define who should receive a message.
Communication History
Keep available communication activity connected to the relevant Salesforce records.
Manage Events, Classes, and Programs
Connect participation to the people and community groups behind it.
Event Registration
Manage event registration workflows when Event Management is part of the setup.
Classes
Manage class enrollment and attendance where the Class App is configured.
Attendance
Track available participation data for configured events, classes, or programs.
Program Follow-Up
Create configured tasks, reminders, or communication around participation workflows.
Add Member Self-Service With a Portal
Give members one place to access the information and actions you choose to expose.
- Let members view selected account or membership information.
- Expose configured event, class, or booking activity.
- Make selected documents or community resources available.
- Provide access to configured billing or payment workflows.
- Control external access through roles, permissions, and portal rules.
- Keep portal activity connected to member and operational records.
Keep Community Access and Ownership Clear
Use Salesforce permissions and Booking Ninjas workflows to control access to community records.
Role-Based Access
Control which records and actions different internal or external users can access.
Group Ownership
Assign responsibility for selected groups, programs, events, or workflows.
Activity History
Retain available operational history around member, event, portal, and communication records.
Workflow Rules
Route configured approvals, requests, or follow-up to the appropriate people.
See Community Activity in Salesforce
Use the member and operational data available in your implementation to understand participation and follow-up.
- Active member records
- Membership status and groups
- Event or class registration
- Attendance where tracked
- Portal activity where available
- Communication activity where configured
- Open requests and follow-up
- Salesforce reports and dashboards
Optional AI-Assisted Community Analysis
AI can help analyze suitable community and operational data when separately scoped.
Activity Summaries
Generate internal summaries from suitable membership, event, or request records.
Participation Patterns
Review historical activity for recurring participation or inactivity patterns.
Communication Review
Use available interaction data to support human review of community communication.
Follow-Up Assistance
Help staff identify records or groups that may need additional attention.
Where Community Management Can Fit
Useful for organizations where membership, programs, events, communication, and shared community activity overlap.
Community Management Connects Operations — It Is Not a General-Purpose Social Network
Booking Ninjas focuses on member records, memberships, portal access, bookings, classes, events, communication, billing, requests, and the operational work connected to them. If your primary requirement is a large public social network, content feed, open discussion forum, or specialist online community product, that system can remain separate and may be connected where an appropriate integration is available.
Available on Salesforce AppExchange
Booking Ninjas is available on Salesforce AppExchange.
Community Platform Pricing
Build the setup around the community capabilities you actually need.
Membership + Portal
From $200/month in add-onsMembership is $100/month per 1,000 active members. Portal is $100/month per portal.
- Member records and membership workflows
- Stored Value included with Membership
- Member-facing portal access
- Role-based external access
- Selected account and activity information
Add What Your Community Uses
Modular pricingAdd event, class, communication, booking, or other capabilities where they are part of the operating model.
- Event Management — $100/month per location
- Class App — $100/month per location
- Communication Hub — $100/month per organization
- Portal — $100/month per portal
- Membership — $100/month per 1,000 active members
- Core when booking and reservation management is required
Disconnected Community Tools vs Connected Operations
Keep membership, events, communication, and operational activity closer to the same member records.
| Capability | Separate Tools | Booking Ninjas |
|---|---|---|
| Member records | May be spread across multiple systems | Can stay connected to Salesforce member records |
| Membership | May require a separate membership tool | Available through the Membership extension |
| Events & classes | Often managed in separate event tools | Can connect through Event Management and Class App |
| Member self-service | May require another external portal | Available through the Portal extension |
| Communication | Audience data may need manual syncing | Can use connected member and operational records |
| Reporting | Data may need manual consolidation | Available operational data can be reviewed in Salesforce |
Frequently Asked Questions
Bring Members, Events, Communication, and Operations Together
Show us how your community manages members, programs, communication, bookings, and self-service today.