Twilio Flex Contact Center Integration
Power your communications with a fully programmable, Salesforce-native contact center. Combine Twilio Flex with Booking Ninjas to manage calls, chats, SMS, WhatsApp, and customer data — all from one unified workspace.
Unified Omni-Channel Communication
Connect every channel — voice, chat, SMS, WhatsApp, email & social — directly into your Salesforce PMS workflow.
- Voice, Chat, SMS & WhatsApp in one interface
- Two-way sync with Salesforce records
- Customizable routing via Twilio TaskRouter
- Drag-and-drop workflows with Twilio Studio
- Skill-based matching & automated escalation
- Real-time dashboards & performance insights
- Launch a cloud contact center in under a week
Deliver faster responses, smarter routing, and effortless customer engagement — all inside your Booking Ninjas PMS.
Intelligent Routing & Workflows
Pair every customer with the right agent automatically. Twilio TaskRouter and Booking Ninjas CRM data work together to route conversations based on skills, history, preferences, and availability — ensuring the best experience every time.
With Twilio Flex added to Booking Ninjas, your team handles all customer conversations without switching screens. Every message, call, and chat automatically logs to the correct Salesforce record. No manual entry. No missed details.
Your agents save time. Your customer experience becomes smoother. And your entire operation stays connected in real time.
Upgrade Your Communication System Today
Transform how your team connects with guests and customers. See how Twilio Flex + Booking Ninjas can streamline your entire contact center.