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Communication Feature

Notification Management on Salesforce

Trigger operational notifications from bookings, requests, payments, approvals, tasks, and other workflows while keeping communication activity connected to Salesforce.

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Connect communication to the workflow that caused it.

Booking Ninjas can trigger notifications from configured booking, reservation, billing, request, approval, task, event, membership, and other operational workflows.

External messaging or legacy systems can remain in place and may be considered for integration when suitable APIs or middleware are available.

Centralize Notification Rules

Keep communication logic consistent across the workflows your team uses every day.

Workflow Triggers

Start configured notifications when selected operational events occur.

Audience Rules

Choose the customers, members, guests, staff, teams, or roles that should receive an update.

Message Templates

Use repeatable templates for common notifications and workflow updates.

Communication History

Keep available notification activity connected to the relevant Salesforce workflow.

Trigger Notifications From Operational Events

Set the rule once, then let the configured workflow handle repeat communication.

Bookings & Reservations

Send configured confirmations, changes, reminders, or cancellation updates.

Billing & Payments

Trigger selected invoice, payment, or billing follow-up from configured workflows.

Requests & Approvals

Notify the appropriate person when a request changes status or needs review.

Operational Exceptions

Route selected exceptions, overdue work, or important workflow changes for follow-up.

Use the Communication Channel That Fits

Channel availability depends on your Booking Ninjas setup, provider requirements, and communication rules.

Email

Email Notifications

Send configured confirmations, reminders, updates, and operational messages.

SMS

Text Messages

Use SMS for supported workflows where recipient consent and provider requirements are met.

WhatsApp

WhatsApp Messages

Use WhatsApp in supported communication workflows subject to provider and template requirements.

Internal

Tasks & Salesforce Alerts

Create internal tasks, alerts, or follow-up for staff working inside Salesforce.

Connect Notifications to Follow-Up

Not every message ends when it is sent.

  • Create follow-up tasks when another action is required.
  • Route selected workflow exceptions to a manager or team.
  • Send reminders from configured dates or status changes.
  • Escalate selected unresolved operational records.
  • Trigger the next workflow step after a configured communication event.
  • Keep available communication activity connected to the source record.

See Notification Activity in Salesforce

Use available communication data to understand what happened and what still needs attention.

Message History

Review available communication activity connected to configured workflows.

Workflow Source

See which configured record or event caused the notification.

Follow-Up Status

Review tasks, approvals, or other actions connected to the communication workflow.

Reporting

Use Salesforce reports and dashboards with the communication data available in your setup.

Optional AI-Assisted Communication Analysis

AI can be scoped for suitable communication use cases when the available data, governance, and workflow support it.

Repeated Messages

Review available communication history for repeated or overlapping notifications.

Communication Patterns

Analyze available workflow history for recurring communication patterns.

Message Summaries

Generate internal summaries from suitable communication and workflow records.

Follow-Up Assistance

Use available context to support human review of communication follow-up.

Related Booking Ninjas Solutions

Notification workflows can support coordinated communication across these Booking Ninjas solution areas.

Infrastructure Asset Management Municipal Asset Management Public Works Management Public Safety Management Disaster Response Management Fire Station Management Public Transportation Management Water Utility Management Health Facility Management Vocational Rehabilitation Management

Notification Management Coordinates Communication — It Does Not Replace Every Messaging Platform

Booking Ninjas focuses on communication connected to bookings, reservations, billing, requests, events, memberships, approvals, tasks, and other operational workflows. Carrier delivery, sender registration, consent, opt-out rules, WhatsApp templates, country-specific requirements, and third-party messaging services remain subject to the relevant provider and applicable requirements. Specialist messaging platforms can remain in place and may be integrated when required.

Available on Salesforce AppExchange

Booking Ninjas is publicly listed on Salesforce AppExchange.

Pricing

Start with Core. Add the Communication Hub when you need higher-volume email, SMS, or WhatsApp messaging.

Software foundation

Core Package

Starts from
$400 / month

For 1–50 Active Bookable Units.

1–50 Active Bookable Units Starts from $400/month
51–100 +$8 per additional unit/month
101–250 +$6 per additional unit/month
251–500 +$5 per additional unit/month
501+ Volume pricing — discuss with sales
  • Booking Engine and Reservation System
  • Availability Management and Rate Controller
  • Group Booking
  • Billing and Invoicing
  • Request and Contact Management
  • Property Management and Front Desk
  • Check-in / Check-out
  • Standard reports and dashboards
  • Basic transactional communication
Optional add-on

Communication Hub

$100 / month

Per organization.

  • Up to 5,000 emails
  • Up to 500 SMS messages
  • Up to 500 WhatsApp messages
  • Supports configured operational communication workflows
  • Provider and channel requirements still apply
Workflow setup

Configured for Your Operation

Implementation-based

The setup depends on your triggers, templates, audiences, channels, approvals, integrations, reporting, testing, and rollout requirements.

  • Notification triggers
  • Audience and routing rules
  • Message templates
  • Communication workflows
  • Follow-up and escalation
  • External messaging integrations
  • Testing and training
  • Rollout configuration
Annual billing: save 5% on Core and recurring add-ons. Managed Units are unlimited and there is no per-reservation fee. Implementation is separate. Messaging delivery can also depend on sender registration, consent, templates, destination country, carrier or provider rules, and any separately required third-party services.

Separate Messaging Tools vs Connected Notifications

Keep communication closer to the workflow and customer record that triggered it.

Capability Separate Messaging Tool Booking Ninjas
Operational context Messages may require data to move between systems Can trigger communication from Booking Ninjas operational records
Workflow triggers Depends on available integrations Can use configured Salesforce workflow events
Internal follow-up May require another task system Can create Salesforce tasks, approvals, or operational follow-up
Email, SMS & WhatsApp Depends on the messaging provider Available through supported communication workflows and add-ons
Reporting Messaging data may remain separate Available communication data can be reviewed with Salesforce operations
Existing messaging platform Remains the primary communication service Can remain in place and integrate when appropriate

Frequently Asked Questions

What is notification management software?

Notification management software helps teams trigger, route, send, and track operational communication based on configured events and workflow rules.

What can trigger a Booking Ninjas notification?

Configured events can include booking changes, reservations, payment activity, requests, approvals, tasks, events, membership workflows, and other operational record changes.

Can Booking Ninjas send email notifications?

Yes. Basic transactional communication is included in the Core Package, and additional communication workflows can be configured depending on the use case.

Can Booking Ninjas send SMS and WhatsApp messages?

Supported SMS and WhatsApp workflows can be configured. The optional Communication Hub is $100/month per organization and includes up to 5,000 emails, 500 SMS messages, and 500 WhatsApp messages. Provider and channel requirements apply.

Can notifications create tasks or follow-up?

Yes. Configured workflows can create tasks, approvals, notifications, or other operational follow-up when another action is required.

Can unresolved items trigger escalation?

Yes. Time-based, status-based, or rule-based escalation can be configured around the operational record that needs attention.

Can Booking Ninjas integrate with an existing messaging platform?

An external messaging platform can be considered for integration when suitable APIs, authentication, data mappings, and implementation scope are available.

Does Notification Management use AI?

AI is optional. AI-assisted analysis can be considered for suitable use cases such as reviewing repeated notifications, communication patterns, summaries, or follow-up. Availability depends on the data, governance, use case, and implementation.

Does Booking Ninjas guarantee message delivery?

No. Delivery can depend on the communication provider, carrier, destination country, sender registration, recipient details, consent, templates, filtering, and other channel rules.

How much does Notification Management cost?

The Booking Ninjas Core Package starts from $400/month for 1–50 Active Bookable Units. The optional Communication Hub is $100/month per organization. Additional workflow configuration and implementation are scoped separately.

Connect Notifications to Daily Operations

Show us what should trigger a message, who should receive it, and what follow-up should happen next.

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