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Transforming Attendance, Membership Management, and Member Experience
Flying Tree Yoga is a community-driven yoga studio offering a variety of classes and membership options. As the studio grew, so did the operational complexity behind the scenes. Attendance tracking, pass usage, and membership freezes were all managed manually through spreadsheets—an approach that quickly became time-consuming, error-prone, and difficult to scale.
The Challenge
Using spreadsheets meant that:
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Attendance had to be manually logged and reconciled after each class
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Membership freezes were tracked inconsistently, leading to confusion and disputes
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Staff spent hours each week maintaining data instead of focusing on members
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Members had no clear visibility into their pass status or remaining sessions
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Renewals were often delayed or missed due to lack of timely reminders and insight
The team needed a centralized system that could eliminate manual work, improve accuracy, and create a smoother experience for both staff and members.
The Solution
Flying Tree Yoga implemented Booking Ninjas on Salesforce to fully digitize their attendance and membership operations.
With Booking Ninjas, they were able to:
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Track class attendance in real time, automatically updating member records
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Manage membership passes and freezes with clear rules, timelines, and full history
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Replace spreadsheets entirely with a single source of truth
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Launch a member portal where students can view attendance, pass balances, freeze periods, and renewal status
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Automate workflows around pass expiration and renewals
The Results
The impact was immediate and measurable:
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Significant time savings: Staff eliminated hours of manual data entry each week, freeing them to focus on teaching, customer service, and community engagement.
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Zero operational errors: Attendance, freezes, and pass balances are now tracked automatically, removing the inconsistencies and mistakes that came with spreadsheets.
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Faster and smoother renewals: Members can clearly see when passes are running low or expiring, leading to quicker decisions and fewer missed renewals.
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Higher revenue retention: Improved visibility and timely renewals reduced churn and increased recurring revenue.
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Better member experience: Members gained confidence and trust in the system, with full transparency and self-service access through the portal.
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Scalability for growth: The studio can now grow its membership without adding administrative overhead.
The Impact
By moving away from spreadsheets and into a modern, integrated platform, Flying Tree Yoga transformed its day-to-day operations. What was once reactive and manual is now proactive, accurate, and scalable.
Booking Ninjas didn’t just improve internal efficiency—it helped Flying Tree Yoga create a more professional, reliable, and engaging experience for its members, directly supporting higher retention, stronger relationships, and long-term growth.
