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Booking Feature

Self-Service Kiosk

Let guests complete selected arrival steps on a kiosk while keeping the reservation, guest record, and check-in status connected in Booking Ninjas.

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Self-Service Kiosk in Booking Ninjas

Give Guests a Faster Arrival Option

Use the kiosk for the parts of check-in that make sense for the property and keep staff available for exceptions or assistance.

Reservation Lookup

Find the guest's reservation using the configured lookup flow.

Guest Details

Review or update selected contact and arrival information where allowed.

Check-In Status

Update the reservation when the configured arrival steps are complete.

Staff Handoff

Route exceptions or additional steps back to staff when needed.

Configure the Check-In Flow

The kiosk can follow the arrival steps defined for the property or booking type.

Find the Reservation

Use the configured lookup method to retrieve the correct booking.

Complete Required Steps

Collect the guest information, acknowledgments, payment status, or other fields required by the workflow.

Update the Reservation

Record the configured check-in status and keep it connected to the booking.

Continue the Operation

Trigger room-readiness, staff, communication, or access steps where they are part of the implementation.

Works With the Booking Flow

The kiosk stays connected to the reservation and the operational tools around arrival.

Check-In / Check-Out

Keep kiosk arrival status connected to the reservation workflow.

View Check-In / Check-Out →

Reservation Management

Keep guest, booking, dates, status, and changes together.

View Reservation Management →

Housekeeping

Connect room readiness and cleaning work to arrival where configured.

View Housekeeping →

Door Lock Management

Connect supported door-access workflows when the property uses them.

View Door Lock Management →

Where Self-Service Kiosk Fits

Use kiosks where guests or residents benefit from completing selected arrival steps independently.

Kiosk Scope Depends on the Arrival Workflow

Booking Ninjas can support a self-service interface connected to reservation and check-in records. Identity verification, ID scanning, payment terminals, key-card equipment, printers, accessibility hardware, specialized healthcare intake, or other kiosk devices require supported third-party systems or separate implementation scope.

Verified in the Salesforce Ecosystem.

Booking Ninjas is listed on Salesforce AppExchange.

Pricing

Self-Service Kiosk uses the Booking Ninjas booking foundation. Kiosk setup and hardware depend on the implementation.

Booking foundation

Core Package

$400 / month

Starts with 1–50 Active Bookable Units.

  • Booking Engine + Reservation System
  • Reservation Management
  • Front Desk Operations
  • Check-In / Check-Out
  • Standard reports and dashboards
View the Core Package →
Optional access extension

Door Lock Management

$7.50 / managed door / month

Use when supported door-access workflows are part of the self-service arrival process.

  • Supported lock environment required
  • Hardware and vendor costs remain separate
  • Kiosk devices are separate from BN subscription pricing
  • Implementation is scoped separately
View Door Lock Management →
There is no separate public Self-Service Kiosk subscription shown here. Implementation depends on kiosk flow, hardware, reservation lookup, forms, payments, access, integrations, testing, and rollout.

Manual Front Desk Check-In vs Self-Service Kiosk

Give guests another way to complete selected arrival steps while keeping the booking record connected.

Capability Manual Front Desk Booking Ninjas Kiosk
Reservation lookupStaff lookupGuest self-service flow
Guest detailsStaff entryGuest can confirm selected fields
Check-in statusStaff updateConnected to reservation workflow
ExceptionsHandled by staffCan route back to staff
Door accessSeparate processSupported integration where configured
ReportingManual or separateSalesforce reports and dashboards

Frequently Asked Questions

What does Self-Service Kiosk do?

It gives guests a self-service interface for selected arrival steps while keeping the reservation and check-in status connected to Booking Ninjas.

Can a guest look up a reservation?

Yes, when reservation lookup is part of the configured kiosk workflow.

Can the kiosk update check-in status?

Yes. Once the configured arrival steps are complete, the workflow can update the reservation's check-in status.

Can the kiosk issue a room key automatically?

That depends on the lock, key-card, or access system. Supported door-access workflows can be integrated, while hardware and vendor costs remain separate.

Does Booking Ninjas provide kiosk hardware?

Kiosk devices, scanners, printers, payment terminals, and other hardware are separate from the Booking Ninjas subscription unless specifically included in an implementation agreement.

How much does Self-Service Kiosk cost?

Core starts at $400/month for 1–50 Active Bookable Units. Kiosk implementation and hardware are scoped separately. Door Lock Management is $7.50 per managed door per month when supported access workflows are needed.

Give Guests a Self-Service Arrival Option

Keep reservation lookup, guest details, check-in status, and operational handoffs connected to Booking Ninjas.

Schedule a Call View Pricing

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