Give People the Right Access to the Right Work
Create self-service portals for customers, guests, students, tenants, owners, and partners while keeping their activity connected to Booking Ninjas and Salesforce.
One Portal Layer Around Your Operations
Let people view and update the parts of the workflow that matter to them without giving them access to the full back office.
Self-Service Access
Give users access to the records and actions configured for their portal.
Connected Records
Keep portal activity tied to the same customer, booking, membership, request, or payment record.
Role-Based Views
Show different information and actions based on the portal and user role configured in Salesforce.
Branded Experience
Shape the portal around the organization, audience, and workflow being supported.
Portal Experiences
Start with the audience you need to serve.
Customer Portal
Give customers a self-service place to view requests, billing, bookings, or other configured records.
View Customer Portal →Guest Portal
Give guests access to selected reservation, payment, and request workflows.
View Guest Portal →Student Portal
Support student housing requests, account information, bookings, and resident-facing actions.
View Student Portal →Tenant Portal
Give tenants a place to interact with the records and requests included in the property workflow.
View Tenant Portal →Owner Portal
Share the selected property, booking, financial, or operational information an owner needs.
View Owner Portal →Partner Portal
Give external partners controlled access to the records and workflows they need.
View Partner Portal →What a Portal Can Connect To
The exact experience depends on the implementation.
- Bookings and reservations
- Membership or account information
- Requests and service workflows
- Invoices, balances, and payment context
- Events, classes, or scheduled activities where relevant
- Documents, profile information, and other configured records
Communication Beyond the Portal
Use Core transactional communication for the basic workflow. Add Communication Hub when you need broader email, SMS, or WhatsApp communication.
Transactional Communication
Use basic notifications tied to operational workflows in Core.
Communication Hub
Use a broader communication layer for email, SMS, and WhatsApp.
View Communication Hub →Access Control Uses the Salesforce Environment
People & Portals is not a standalone identity-governance or cybersecurity suite. Portal access, authentication, permissions, and security controls depend on the configured Salesforce environment, the portal setup, and any connected identity provider used by the client.
Verified in the Salesforce Ecosystem.
Booking Ninjas is Salesforce-native, so portal experiences can stay connected to the same operational data model used by the rest of the platform.
Pricing
Start with Core, then add the portal and communication layers your organization needs.
Core Package
Starts with 1–50 Active Bookable Units.
- Booking Engine + Reservation System
- Billing, reporting, requests, and contact records
- Basic transactional communication
- Supported built-in integrations where relevant
Portal
Add a customer-facing or stakeholder-facing portal to the Booking Ninjas setup.
- Audience-specific portal experience
- Configured access to relevant records and actions
- Salesforce-connected user context
- Implementation scoped separately
Communication Hub
Use when you need broader communication beyond basic transactional messages.
- Up to 5,000 emails
- Up to 500 SMS messages
- Up to 500 WhatsApp messages
- Provider costs may still apply where relevant
Frequently Asked Questions
Give People a Better Way to Work With You
Connect the right portal experience to the bookings, memberships, payments, requests, and records already managed in Booking Ninjas.