Guest Portal on Salesforce
Give guests a self-service place to view the information and actions you choose to expose—bookings, invoices, documents, requests, and more.
Add a Guest-Facing Layer to Booking Ninjas
Guest Portal is a paid Portal extension, not part of Core.
Per Portal / Month
Guest Portal is priced as one Portal extension.
Guest-Facing Entry Point
Give guests one place to access the workflows you choose to expose.
Connected to Your Modules
Pair the portal with Core or other selected modules to surface the right data and actions.
Watch the Guest Portal in Action
Show what the guest sees, what they can do, and how those actions connect back to staff workflows.
Guest Home & Profile
Show the guest landing experience, profile details, and the information available after login.
Bookings & Billing
Show how guests can view reservation and billing information exposed by the configured workflow.
Requests & Staff Handoff
Show a guest submitting a request and how that request becomes visible to the team inside Booking Ninjas.
Verified in the Salesforce Ecosystem.
Booking Ninjas is publicly listed on Salesforce AppExchange, giving buyers an external place to review the product and its public pricing reference.
Give Guests One Place to Manage Their Stay
Expose the guest information and self-service actions that fit your operating model.
Guest Profile
Give guests access to the profile and contact information the portal is configured to display or allow them to update.
Booking Visibility
When paired with Core, surface relevant reservation details, dates, status, and other booking information for the guest.
Documents & Account Information
Make selected confirmations, invoices, documents, or other account information available through the guest-facing experience.
Self-Service Actions
Allow selected updates or actions through the portal when your reservation and operational rules permit them.
Let Guests Handle More Without Calling the Front Desk
When the portal is connected to Core, common reservation actions can move closer to self-service.
-
View Reservations
Give guests access to upcoming or past reservation information made available in the portal.
-
Request or Make Changes
Allow selected reservation changes or change requests based on the rules configured for the use case.
-
Submit Special Requests
Give guests a structured way to send requests that staff can track inside Booking Ninjas.
-
See Updates
Surface relevant status changes and reservation information without relying on separate spreadsheets or inboxes.
Give Guests Clear Billing Visibility
When billing and payment workflows are part of the implementation, the portal can surface the information guests need to act.
Invoice Access
Let guests view invoices or billing records that are configured for portal access.
Balance Visibility
Show deposits, outstanding balances, or other billing information relevant to the guest.
Configured Payment Flow
Give guests a path to payment when a supported payment provider and workflow are configured.
Payment History
Expose the payment or account history the organization chooses to make available.
Turn Guest Requests Into Trackable Work
The portal can give guests a front door for requests while staff manage the work inside Booking Ninjas.
Service Requests
Let guests submit supported service requests through a structured form or workflow.
Amenities & Stay Needs
Use configured request types for housekeeping, amenities, maintenance, or other guest needs.
Status Visibility
Show guests the request status or updates that the organization chooses to expose.
Internal Handoff
Keep the request tied to the staff workflow instead of losing it in an unstructured communication channel.
Show Each Guest What Matters to Them
Configure portal access around the audience, stay, and operational workflow.
Relevant Dashboard
Configure the landing experience around the information and actions the guest needs.
Access Rules
Control which records, fields, documents, and actions are available to the external user.
Audience Segmentation
Shape experiences for different guest types when the implementation requires different access.
Control What External Users Can Access
Portal access is configured around your Salesforce security model and external-user setup.
- Configure authentication and external-user access for the portal.
- Limit what guests can view, edit, submit, or download.
- Use permissions and portal configuration to separate external access from internal staff access.
- Keep portal activity connected to the underlying Salesforce records used by the workflow.
- Salesforce external-user licensing may be required and is separate from the Booking Ninjas Portal extension.
- Final security, permissions, and data-exposure design are part of implementation.
Where a Guest Portal Fits
Use the extension when customers need ongoing access to bookings, billing, documents, or service workflows after the initial booking.
Hotels & Resorts
Give guests one place for stay details, billing information, documents, and service requests.
Learn More
Serviced Apartments
Support longer stays with ongoing access to booking, billing, documents, and service information.
Learn More
Corporate Housing
Give longer-stay guests or occupants a self-service layer for stay and account workflows.
Learn More
Retreat Centers
Surface group, stay, payment, document, and service information for participants or guests.
Learn MoreGuest Portal Extension Pricing
Add the portal when external self-service is part of the operating model.
Portal Extension
Guest Portal is priced per portal, not per guest.
Per Portal / Month
Guest Portal is one Portal extension.
Core + 1 Guest Portal
Core is $400/month. Add one Guest Portal for +$100/month.
Implementation
One-time implementation is discussed based on scope.
If the use case does not need Core, the Portal extension can still be selected, but the Booking Ninjas minimum subscription remains $400/month. Salesforce external-user licensing, payment processing, messaging, third-party services, and custom development can be separate where required. Learn why implementation is discussed before a final price .
Guest Portal: Booking Ninjas vs Other Approaches
Compare email/manual service, a separate portal, and a portal connected to Booking Ninjas operations.
| Capability | Email / Manual | Booking Ninjas | Separate Portal |
|---|---|---|---|
| Guest self-service | Staff-dependent | Portal extension | Usually supported |
| Booking context | Shared manually | Can connect with Core | Requires integration |
| Billing visibility | Email / manual | Can surface Core billing | Depends on product |
| Service requests | Email / phone | Trackable workflow | Depends on product |
| Documents | Sent separately | Can be exposed in portal | Usually supported |
| Salesforce context | No native connection | Salesforce-native | Requires integration |
| Pricing model | Staff time | +$100 per portal/month | Vendor pricing varies |
| Best fit | Very light service needs | Guest access + BN operations | Standalone portal workflow |
Frequently Asked Questions
Give Guests One Place to Get Things Done
Add a Guest Portal for self-service access to the booking, billing, document, and request workflows you choose to expose.